The Delhi Metro Project: Effective Project Management in the Indian
Public Sector
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ICMR HOME | Case Studies Collection
Case Details:
Case Code : PROM005
Case Length : 21 Pages
Period : 1998-2006
Pub Date : 2006
Teaching Note :Not Available
Organization : DMRC
Industry : Construction
Countries : India
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Please note:
This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
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Excerpts Contd...
Project Implementation
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Construction work on the project commenced on October 1, 1998. The entire
project was divided into three lines. Further, these lines were divided into
sections (Refer Table III for details of Phase I of the Delhi Metro project).
Line 1 (Shahdara to Rithala)
The work on Phase I commenced with the Shahdara-Tis Hazari section of Line 1,
covering a distance of about eight kilometers. The work involved utility
diversions, barricading, and actual civil construction. A major part of this
section was on elevated tracks. All tracks in the elevated corridor were laid on
concrete (ballastless). The tracks were supported on single piers...
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Managing the Stakeholders in the Project
Effective project management involved not only completing the project on
schedule and within the budget, but also managing the project's
stakeholders. The stakeholders included the governments, the contractors,
the funding agencies, and the general public. Despite assurances that the DMRC would enjoy autonomy, it faced political pressure not only in its
recruitment processes, promotions, and contract awarding but also in land
acquisition...
Project Evaluation
The successful completion of the project effectively silenced the critics
who had been skeptical about the ability of an Indian public sector
organization to complete any project, let alone one as complex and costly as
the Delhi Metro, on time and within the budget...
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Outlook
The Delhi Metro was expected to play a major role in relieving the
transport problems faced by the city's residents. Moreover, with the GoI
planning extensions to the Metro, it appeared that the benefits of an
efficient transport system would be enjoyed by people living in a wider
geographical area than originally planned. The GoI and the GNTCD had
prepared a comprehensive plan to extend the Delhi Metro to 244 km by
2021 in three subsequent phases (Refer Exhibit VI for more information
about the Delhi Metro project by 2021)... |
Exhibits
Exhibit I: Some Metro Systems around the World
Exhibit II: Studies on Delhi's Traffic Problems
Exhibit III: Outstanding Features of the Delhi Metro
Exhibit IV: Companies Involved in the Project
Exhibit V: Tunneling Process of a Part of Line 2 of Delhi Metro
Exhibit VI: The Delhi Metro Project by 2021
Exhibit VII: Approved Budget 2006-2007
Exhibit VIII: Operational Aspects of the Delhi Metro Project Phase I
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